Today, a customer’s laptop was taken over by a cold caller who had compromised TalkTalk accounts. What makes this more scary from the usual “scams” is that the caller knew personal account details unique to TalkTalk which had been obtained by the scammers, (article here) to confirm to our customer that they “were genuine TalkTalk employees”.
Money has been taken from our customer’s bank accounts. Emails were sent to extort money via PayPal (a genuine company) to the scammer’s accounts. The caller was very forceful, demanding that blocks placed by the banks be removed to get the money.
JPC have removed the malicious software which was installed by the caller whilst our customer watched them controlling their screen.
Please contact us if you have been affected in this way, We advise you to remain extra vigilant if “TalkTalk” or “BT” phone to remove computer problems. Do not hand them any bank details as this often runs into hundreds of £’s being extorted. Feel free to share this article with friends!