Here is a COVID-19 Coronavirus Update on steps JPC are taking to help minimise the spread of COVID-19 (Coronavirus).

JPC have been visiting premises for 2 weeks and have now caught up with customers we couldn’t visit during lockdown.

We are continuing to follow and monitor official guidance from the UK Government and Public Health Wales carefully. JPC have procedures in place to support the well-being of our customers and JPC.

We have safety measures in place:

  • Educating ourselves on prevention.
  • Social distancing
  • Emphasizing frequent and proper hand washing
  • Cleaning of hands before and after visits (hand sanitiser in car)
  • Wearing face masks in customer’s premises, washing and changing these on a daily basis

Cash is accepted and secure card payments

Customers have continued to drop off & collect computers at our premises in a socially distanced way. We have been sucessfully using remote control software since the beginning of lockdown. This enables us to work on your computer remotely (after your permission is given). Some problems will allow us to do this providing your internet connection is fast enough. Payment will be by card or bank transfer. Problems such as wireless networking or printing still require a visit. Please contact us to discuss any issues and the best way of solving them.

Consider a PC Healthcheck if it’s been a year since our last visit

Especially if your Antivirus software needs renewing. These can be by remote control.

Finally…

If feeling unwell, please do not request visits until you are feeling better as a precaution to JPC and our customers. If so, please consider the remote control alternative to a visit or a collect & return service at additional cost.
 
In line with government guidance, we are continuing to operate as usual. We will continue to keep in touch and follow official guidance from the UK Government and Public Health Wales carefully. 
 
Thank you for your support & understanding, feel free to contact us to discuss this or any other computer issues.

Stay Safe

Please see our post Swansea Lockdown for the latest update for Covid-19 (Coronavirus) & JPC